Time and time again, we’ve heard those horror stories from clients on how a company disappears after the installation is complete and no one answers the phone to answer any questions that you may have.
Well, that’s not the case here at Avenger Security Alarm.
We are always looking to help our clients and make ourselves accessible daily to everyone. But to set your mind at ease, we’ve listed some advice to common questions we’ve been asked but don’t weary, if you need to reach out to us, just click the button at the bottom.
What’s your return policy?
Do you charge for quotes or site visits?
Do you have good customer service?
What’s your return policy?
Return any of our products — no questions asked — within 30 days of purchase. We even pay return shipping!
Do you charge for quotes or site visits?
Avenger Security does not charge for standard service calls or basic replacement parts. Avenger Security is a full service
…service provider. Any requests for quotes or proposals are at no cost.
Do you have good customer service?
Of course! Our friendly and knowledgeable customer service reps are available to answer your questions. Please contact us today to review your security system options. Avenger Security wants to help protect your home or business. Avenger Security is a private employee owned and operated company We appreciate the opportunity to provide security solutions to any home or business locate in Texas!
Make sure your alarm company is reporting all alarm system events to Central Station; This should include: arm, disarm, all troubles and all alarms. Some discounted alarm system services only report alarms with no details of the event. Avenger Security is a full reporting and recording alarm system company and we know how to program alarm systems to report and record all events.
Don’t sign a long term contract to get security alarm system or monitoring service, the industry standard is 3 years. Other alarm monitoring contracts are 5 to 7 years in length. Avenger Security requires only 90 day notice to cancel home security service.
Make sure your alarm company is reporting all alarm system events to Central Station; This should include: arm, disarm, all troubles and all alarms. Some discounted alarm system services only report alarms with no details of the event. Avenger Security is a full reporting and recording alarm system company and we know how to program alarm systems to report and record all events.
Don’t agree to a Credit Check or give Social Security number to get home security alarm monitoring. This is often a sign that your information and monitoring service contract are going to be sold or traded off. Avenger Security wants to remain your security alarm system provider for life.
Make sure alarm system company, sales rep and installer are licensed and have identification. The Texas Department of Public Safety issues identification cards to all licensed individuals and companies. These can be verified thru Texas DPS and Texas Department of Insurance.
Make sure security monitoring Central Station monitoring center is a “Five Diamond Certificate” rated company. The Central Station Alarm Association post what monitoring centers operate under strict standards and at no charge issues certificates.
Hardwire the alarm system as much as possible with control board hidden and out of site. Avenger Security recommends and uses hardwire professional security alarm panels. Central Security does not recommend all in one security alarm systems; 2Gig, SimonXT, Lynx, etc.
Make sure your security system technician knows what he is doing and explains how to operate security system.
Know how to manually test your monitoring system for communication with central station. Test your alarm system periodically to make sure everything works.
Make sure all living in home and at business of age are involved in process of getting monitoring service. Keep it simple A. Know who to call B. Know your account number C. Know your abort code.
Check with local municipality to see if alarm permit is required. Avenger Security will give notice of proper permit if required upon activation. If you have a home security burglar alarm system already in your home, more than likely the alarm system will work fine and can be reprogrammed to work with any alarm system monitoring center.
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